Shipping policy

Shipping Policy

Last updated: July 2026

Every item in the Off The Tools Co. store is made to order. Nothing sits on a shelf gathering dust — your order is printed and packed fresh, specifically for you. Here's what that means for delivery times.

Where We Ship

Australia only at this stage. We're not set up for international shipping yet — sorry to our overseas readers, but the tools stay local for now.

How Long Will It Take?

Your order goes through two stages:

  1. Production: 2–4 business days. This is when your item is printed, quality-checked, and packed by our fulfilment partner, Gelato, at their Australian facility.
  2. Delivery: 3–7 business days via standard Australian shipping, once it leaves the facility.

Total estimate: 5–11 business days from the time you place your order.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays start production the next business day.

These are estimates, not guarantees. Occasionally things run slower — peak periods (Christmas, etc.), unexpected carrier delays, or your postcode being somewhere that couriers treat as a special occasion. We'll do our best to flag any known delays.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order is on its way. Use it to follow the parcel's journey. If the tracking hasn't updated in a few days, give it another business day before getting in touch — sometimes the system is just slow to scan.

Wrong Address?

Double-check your delivery address before placing your order. If you've made a mistake, contact us at support@offthetoolsco.com.au as soon as possible. Once an order enters production, we can't guarantee we can change the address. If it ships to the wrong address because of a customer error, the cost of reshipping is on the customer.

Lost or Undelivered Parcels

If your tracking shows the parcel as delivered but you haven't received it, check with anyone else at your address and your nearest collection point first. If it's genuinely gone missing, get in touch and we'll investigate with the carrier. Lost parcels due to carrier error will be replaced at no charge.

Contact

Questions about your order? Email us at support@offthetoolsco.com.au and we'll sort it out.