RFUND-POLICY

Because every item is printed on demand specifically for you, our policy is a bit different from a standard retail store. Please read this before you order.

Change of Mind & Sizing

We don't accept returns or exchanges for change of mind, buyer's remorse, or ordering the wrong size. Every item is custom-printed when you place your order — we can't restock it.

Please use the size charts on every product page before you buy. When in doubt, size up.

Damaged, Flawed, or Misprinted Items

If your item arrives damaged, with a print fault, or otherwise not up to scratch — that's on us, and we'll fix it.

To lodge a claim:

  1. Take a clear photo of the fault.
  2. Email it to support@offthetoolsco.com.au within 14 days of delivery.
  3. Include your order number.

We'll get a replacement into the print queue at no charge.

Wrong Item Received

If you received something you didn't order, email support@offthetoolsco.com.au with a photo of what arrived and your order number. We'll sort it out.

Lost or Undelivered Orders

If your order hasn't arrived within 15 business days of your shipping confirmation email, get in touch at support@offthetoolsco.com.au and we'll investigate with our delivery partner.

Refunds

In cases where a replacement isn't possible, a full refund will be issued to your original payment method.

Nothing in this policy limits your rights under the Australian Consumer Law.